Delivery & Returns
What are your delivery lead times?
We work to the deadlines you provide us. Plain rain ponchos are delivered within 1-3 days. We offer express delivery on some of our products. If we cannot meet your deadline we will tell you straight away.
Next day delivery is available upon request - please contact us for rates. We also offer international shipping. Rates for international orders are calculated at checkout. Prices exclude VAT.
As a general rule delivery times for up to 2,000 personalised or promotional rain ponchos is approximately 3-4 weeks depending on the order quantity. For large volume orders over 2,000 units, it can sometimes work out cheaper on longer lead times of 8-10 weeks. We will always use the most efficient logistics companies to ensure that we get your order to you on time. Please contact us for timescales prior to placing your order.
What are the UK and International shipping / postal charges?Postage and packaging within the United Kingdom is free (1-3 day service) providing that your total order value is over £75.For orders values of:£5 and under the flat rate delivery charge is £3.95.between £5 and £10 the flat rate delivery charge is £5.95.between £10 and £74.99 the flat rate delivery charge is £6.95.Next day delivery is available upon request - please contact us for rates. We also offer international shipping. Rates for international orders are calculated at checkout. Prices exclude VAT.
What is your returns policy?If you are unhappy with your purchase, for whatever reason, you should contact us to arrange a return within 7 days of receipt. Providing the product is unused and in it's original packaging/condition, on receipt of the item we will issue a refund, this will exclude any postage, packaging and insurance costs that were incurred during the original order. Please note we are unable to accept returns or issue refunds on personalised or promotional rain ponchos. See our terms & conditions for full details.We always advise that you contact us prior to returning an item so that we can be aware it is being returned and easily match the return with your order. This will ensure that your refund is dealt with promptly.