Frequently Asked Questions

What are your delivery lead times?
 
We work to the deadlines you provide us. Plain ponchos are delivered within 1-3 days. We offer express delivery on some of our products. If we cannot meet your deadline we will tell you straight away.
 
As a general rule delivery times for up to 2,000 personalised/promotional ponchos is approximately 3-4 weeks depending on the order quantity. For large volume orders over 2,000 units, it can sometimes work out cheaper on longer lead times of 8-10 weeks. We will always use the most efficient logistics companies to ensure that we get your order to you on time.
 
What are the UK and International shipping / postal charges?
 
Postage and packaging within the United Kingdom is free (2-3 day service) providing that your total order value is over £49.
 
For orders values of:
 
£5 and under the flat rate delivery charge is £3.95.
between £5 and £10 the flat rate delivery charge is £5.95.
between £10 and £49 the flat rate delivery charge is £6.95.
 
Next day delivery is available upon request - please contact us for rates. We also offer international shipping. Rates for international orders are calculated at checkout. Prices exclude VAT.
 
Can you personalise the ponchos?
 
Yes, we can personalise both the emergency disposable ponchos and reusable PVC ponchos. Personalisation of products is usually carried out at source.
 
I only want a few ponchos customised with my logo. Can you still supply?
 
Due to print set up costs it is not feasible to produce small quantities. Minimum quantities that apply for customised ponchos are indicated next to the item.
 
How do I place an order?
 
You can place your order online or for bulk orders and promotional ponchos you may contact us via our online enquiry form and we will go through your specific requirements and supply you with a competitive price and delivery date. Prices are exclusive of VAT.
 
Can I get samples?
 
Yes. Please contact us via our online enquiry form about your requirements and we can send you samples of the relevant items, or if you’re after a bespoke product we can make samples for you. Samples are usually charged for and refunded upon placement of the main order.
 
What format do you need the artwork in?
 
We accept artwork in Adobe Illustrator, PDF, EPS or high resolution jpeg files.
 
Is it cheaper to print one colour on the ponchos?
 
Our print charges are for logos up to 4 colours. It does not make a difference to the price if you only choose to print one or two colours.
 
I don't have any design expertise. Can you produce a design for me?
 
Yes, of course. Whilst it is usually quicker if you supply the artwork to us, you can use one of our designers to produce a bespoke design from logos supplied or a complete creative concept. Our charges are £55 per design produced. The usual turn around time is 48 hours from receipt of logos/artwork brief.
 
Are the ponchos environmentally friendly?
 
We offer different materials on our emergency single use ponchos. The traditional disposable ponchos are made from traditional LDPE plastic which incorporates an additive to ensure the product breaks down at the end of it's life cycle. Our emergency ponchos can also be made (upon request) from EPI degradable planet safe plastic which is totally degradable and recyclable. Finally our biodegradable ponchos are made from 100% organic matter - this poncho is naturally biodegradable and compostable. Please note that our bio-degradable and EPI degradable ponchos may be subject to minimum order quantities and may incur additional charges.
 
Do you use a secure online ordering process?
 
Yes. Our online transactions are processed via PAYPAL or NOCHEX which are safe and secure payment process services allowing you to pay via credit/debit card or bank account without revealing your card number to us.
 
I have an idea for a product, can you source it?
 
Of course! We will work with you to find the most effective solution and source bespoke samples for you from our manufacturers in the UK, Europe and the Far East. Small runs can sometimes be possible, so if you’re looking for something a little unique or an alternative source for your products, please contact us.
 
What is your returns policy? 
 
If you are unhappy with your purchase, for whatever reason, you should contact us to arrange a return within 7 days of receipt. Providing the product is unused and in it's original packaging/condition, on receipt of the item we will issue a refund, this will exclude any postage, packaging and insurance costs that were incurred during the original order. Please note we are unable to accept returns or issue refunds on personalised or promotional ponchos. See our terms & conditions for full details.
 
We always advise that you contact us prior to returning an item so that we can be aware it is being returned and easily match the return with your order. This will ensure that your refund is dealt with promptly.
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